Last Updated: 07/04/2025

Refund Policy

At BrassU, we strive to deliver exceptional digital marketing services. If you're unsatisfied, here's how we handle refunds:

1. General Policy

• Services (SEO, Reports, Performance Tests):
  Due to the custom nature of our work, refunds are not typically provided once analysis or development has begun. However, we'll gladly address any issues to resolve your concerns.
• Website Creation:
  If a project is canceled before work begins, you may qualify for a full or partial refund.

2. Eligibility for Refunds

Refund requests are considered in these cases:

✅ Refundable Situations:

• Pre-Service Cancellation:
  Requested before project initiation (e.g., no research, drafts, or deliverables shared). A partial refund may apply if initial costs (e.g., domain purchases) are non-recoverable.
• Service Not Delivered:
  If BrassU fails to deliver the agreed service due to unforeseen circumstances.

❌ Non-Refundable Situations:

• Work already completed or hours invested.
• Third-party costs (e.g., software licenses, domain registrations).
• Changes of mind after project commencement.